Due to the handmade nature of our creations, each item is truly unique and no two will ever be identical. Any imperfections should be celebrated as a testament to the hard work of our artisans. However, if you have any problems with, or change your mind about a purchase, the following policies apply: 


We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any problems within 48 hours by either calling our Customer Service team or emailing us.


If you are unhappy with any of the products you buy from us, please notify our Customer Service team either by phone or email team@homesanctuary.co.uk.

 We will require you to book in all returns before sending. All returns to be sent to the following address, pending confirmation.

Home Sanctuary
Kern House
Stone Business Park
Brooms Road
ST15 0TL

Please ensure you obtain proof of posting/courier details and that all items are returned unused and in their original packaging. Once we have received the products back from you, we will gladly replace your purchase or, in the case of unavailability, refund your purchase.

Please allow up to 7 days for a refund to appear on your account.